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Title
Text copied to clipboard!Ticketing Agent
Description
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We are looking for a Ticketing Agent to join our team and provide exceptional service to customers seeking to purchase tickets for events, travel, or transportation. As a Ticketing Agent, you will be responsible for assisting customers with ticket purchases, answering questions about schedules, prices, and availability, and resolving any issues related to ticketing. You will work closely with event organizers, travel companies, or transportation providers to ensure accurate and timely ticket processing. The ideal candidate is customer-focused, detail-oriented, and able to handle high-pressure situations with professionalism. You will use computer systems and ticketing software to process transactions, manage reservations, and maintain accurate records. Strong communication skills are essential, as you will interact with customers in person, over the phone, and via email. You should be comfortable working flexible hours, including evenings, weekends, and holidays, depending on the needs of the organization. Previous experience in ticketing, customer service, or a related field is preferred but not required. Training will be provided for the right candidate. If you are passionate about helping people and enjoy working in a fast-paced environment, we encourage you to apply for this rewarding position as a Ticketing Agent.
Responsibilities
Text copied to clipboard!- Sell tickets to customers for events, travel, or transportation
- Provide information about schedules, prices, and availability
- Assist customers with ticket changes, cancellations, and refunds
- Resolve customer complaints and issues related to ticketing
- Maintain accurate records of sales and transactions
- Operate ticketing software and computer systems
- Coordinate with event organizers or travel providers
- Ensure compliance with company policies and procedures
- Handle cash, credit card, and online payments securely
- Promote special offers or packages to customers
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer and typing skills
- Attention to detail and accuracy
- Ability to work flexible hours, including weekends and holidays
- Customer service experience preferred
- Ability to handle stressful situations calmly
- Problem-solving skills
- Professional appearance and demeanor
- Willingness to learn new systems and procedures
Potential interview questions
Text copied to clipboard!- Do you have experience in ticketing or customer service?
- Are you comfortable working flexible hours?
- How do you handle difficult customers?
- What computer systems or software are you familiar with?
- Can you describe a time you resolved a customer issue?
- Are you able to work as part of a team?
- What interests you about this position?
- How do you ensure accuracy in your work?
- Are you comfortable handling cash and credit card transactions?
- Do you have experience promoting products or services?
